As we sell mainly DIY products, our Returns Policy must be very clear:
We will not replace products damaged by the end user - you will only be able to request a return or replacement if the item is physically damaged when you open the parcel - we advise you to check your order thoroughly upon receipt and let us know immediately if there is an issue - all electronic parts are thoroughly tested before shipping.
Returns will only be accepted for unused products that are complete with their original packaging, within 14 days of purchase and at the discretion of Deadpan Robot and its employees. You will be required to pay for any return postage fees plus any transaction fees that might occur as a result of a return.
Returns will not be accepted for the following reasons:
- Cosmetic defects on secondhand items.
- Damaged during use/installation.
By using this website you agree to all of the above.